Privacy Policy

1. Who we are

Mahaa Siddha Vaidya Chikitsalayam ("MSVC", "we", "us") operates this website and the clinic at No 6-3-347/13 Plot No 177, Dwarakapuri Colony, Panjagutta, Hyderabad – 500082, Telangana, India. We are the data controller for the personal information described in this policy. You can reach us at info@msvcclinic.com or +91 40 4027 5336.

2. Information we collect

We collect only what we need in order to respond to you and to care for you.

• Contact details you give us — your name, phone number, email address and preferred appointment date when you send an enquiry, call us or write to us.
• Health information you choose to share — symptoms, history and concerns you describe in an enquiry, and the clinical information recorded during a consultation or treatment at the clinic.
• Technical information — basic, non-identifying data such as the pages visited on this website, used to keep the site secure and working well.

3. How we use your information

We do not sell your personal information, and we do not use your health information for advertising.

• To respond to your enquiry and arrange, confirm or reschedule appointments.
• To provide consultation, diagnosis and treatment, and to maintain your clinical records.
• To contact you about your treatment, follow-ups and aftercare.
• To meet our legal, regulatory and record-keeping obligations.
• To maintain and improve this website.

4. Health data

Health information is sensitive personal data and is treated with particular care. It is accessible only to the practitioners and clinic staff involved in your care, is kept confidential, and is used only for the purposes set out above or where the law requires disclosure.

We ask that you do not send detailed medical records or test reports through the website enquiry form. Our team will tell you how to share them safely.

5. Sharing your information

We share personal information only where necessary: with practitioners and staff involved in your care; with laboratories, pharmacies or other providers where a treatment requires it and you have been informed; with service providers who help us operate the website and our email, under confidentiality obligations; and where disclosure is required by law or a competent authority.

6. Cookies and third-party services

This website uses only the cookies and storage necessary for it to function. It does embed third-party content — Google Maps, and links to Instagram, LinkedIn and YouTube — and those services may set their own cookies and collect data under their own privacy policies when you interact with them.

7. Retention

Enquiries that do not lead to an appointment are kept only as long as needed to deal with them. Clinical records are retained for the period required by applicable medical record-keeping obligations, after which they are securely destroyed.

8. Security

We apply appropriate organisational and technical measures to protect your information against loss, misuse and unauthorised access. No method of transmission over the internet is completely secure, so please avoid sending sensitive details by unsecured email.

9. Your rights

Subject to applicable law, you may ask us to confirm what personal information we hold about you, to correct it if it is inaccurate, to provide a copy, to delete information we are not required to retain, or to withdraw consent where processing is based on consent. Write to info@msvcclinic.com and we will respond within a reasonable period.

10. Children

Where a patient is a minor, information is provided and consent given by a parent or legal guardian, and the same protections in this policy apply.

11. Changes to this policy

We may update this policy as our practices or the law change. The current version is always published on this page.

12. Contact us

For any question about this policy or about your information, contact us at info@msvcclinic.com, call +91 40 4027 5336, or write to No 6-3-347/13 Plot No 177, Dwarakapuri Colony, Panjagutta, Hyderabad – 500082, Telangana, India.